Delivery Information
Our Delivery Service Overview
We aim to deliver all of our products as quickly and cheaply as possible (usually within 2 - 3 working days).
However, many orders are processed and dispatched the same day for immediate delivery the next working day. For all orders in the U.K. we prefer to use Parcel Force (Royal Mail) as we work closely with them to provide live tracking information from the moment your parcel leaves us to the time it reaches you, this is done via an interactive text messaging service if you provide a mobile number or otherwise by E-mail.
Other couriers we use are:
Royal Mail 24H, APC Overnight (1-2 working days delivery)
Yodel, Evri, Royal Mail 48H (for 2-4 working days)
Other couriers for pallet deliveries (1-3 working days)
Delivery and Returns Policy
We hope you enjoy shopping on www.flooringtoolsdirect.com. We do our best to be transparent in our delivery and returns policies to help make sure we meet your expectations. Please Contact Us, to send us your queries concerning out delivery terms or maybe to make any suggestions in improving our service in the future.
Below are our delivery and returns policies. We do our best to continuously improve our delivery services to meet or even exceed your expectations.
Shipping & Delivery
Unless otherwise agreed in writing, the Place of Delivery shall be the Buyer’s premises/Delivery Address.
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Packaging and Handling time will differ for different products.
Flooring Tools available in stock in the UK, will be delivered within 1-5 days. We aim for Next Day deliveries. If urgent please contact us to confirm availability and we will prioritise where we can.
Delivery charges are added during checkout as standard. They cover costs for administration and delivery to the UK mainland only.
Deliveries to Highland and Islands will incur additional costs and take additional 3-5 working days to arrive. Please request a quote before you submit your order for payment.
Cut off times for Express 1-2 working days delivery is 12.00 noon and for Standard 2-5 working days deliveries – 2.00 pm. Working Days are deemed to be Monday- Friday. No deliveries at the weekends and national bank holidays.
After processing - if ordered by 12:00 Midday. Orders placed after this time will still be accepted but may incur an extra delivery day. We will however do our best to ensure you always get the best delivery possible.
All deliveries require a signature. Please make sure someone is around to accept delivery or leave instructions for the diver on your door.
For Pallet delivery
If no one is available to receive the delivery your goods will be returned to the haulier’s local depot or post office ready for collection. Re-delivery can be arranged but this is charged at £42 plus VAT per pallet/ or smaller charges (subject to courier) for smaller parcels. When having products on a pallet, if you fail to collect your materials within 3 working days or verbally instruct us to cancel these will be returned to us and you will be refunded less restocking and return haulage costs.
Orders can not be canceled once the pallet has been collected by haulier. All the returned items, after they were despatched, are subject to the return policy.
Please inform us of any delivery restrictions, failure to do so may incur re-delivery charges if the hauliers cannot get their vehicles to your address.
Parcel Delivery - if none is at the address, a redelivery will be attended. After which the parcel is sent to the depo or returned.
Failed Next Day, AM and 48hr deliveries due to bad weather (floods, snow blocked roads etc), or for other reasons outside our control, will be downgraded to a standard delivery and a refund for the difference paid back.
Subject to the other provisions of these Conditions, Toppus Group shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company's negligence), nor shall any delay entitle the Customer to terminate or rescind the Contract unless such delay exceeds 180 days.
Any dates specified by Toppus Group for delivery of the Goods are intended to be an estimate only. Although we do our best to deliver the goods in the specified delivery time, the Company should not be liable for any delays occurred once the order has been placed. If no date is specified for delivery of the Goods, delivery shall be within a reasonable time. Time of delivery is not of the essence.
Once the goods left Company's premises, the Customer cannot cancel the order. If the Customer is wishes to cancel the order for any reason after this has been despatched, the return will be subject to the Return Terms and Conditions as stated on this page. A refund* can only be issued after the goods are returned to our premises.
It is the responsibility of the Buyer to unload the delivery vehicle and such unloading is at the risk of the Buyer.
The Company shall not be liable for any delay in delivering the Goods that is caused by a Force Majeure Event or the Buyer’s failure to provide the Company with adequate delivery instructions or any instructions relevant to the supply of the Goods.
Delivery of the Goods shall be completed on the Goods arrival at the Place of Delivery.
Buyer shall take delivery within 7 days of the Company notifying the Buyer that the Goods are ready for delivery. If the Buyer fails to accept delivery of the Goods within 7 days of the Company notifying the Buyer that the Goods are ready, then, except where such failure or delay is caused by a Force Majeure Event or the Company’s failure to comply with its obligations under the Contract:
a. delivery of the Goods shall be deemed to have been completed at 9 am on the seventh day after the day on which the Company notified the Buyer that the Goods were ready; and
b. the Company shall store the Goods until delivery takes place and charge the Buyer all related costs and expenses (including insurance).
If 10 days after the day on which the Company notified the Buyer that Goods were ready for delivery the Buyer has not accepted delivery of them, the Company may resell or otherwise dispose of part or all of the Goods.
The Company may deliver the Goods by instalments, due to the products being store/ produces in different warehouses. The instalments shall constitute a part of the contract. Any delay in delivery or defect in an instalment shall not entitle the Buyer to cancel any other instalment.
Returns and Replacements
Every item we sell is carefully inspected before it is shipped. If your products arrive damaged, or you received the wrong item, please inform us within 48 hours of their receipt along with photo evidence and we will arrange replacements.
If the item received is not the one expected in terms of size/grit/model, we will arrange a free of charge collection and refund the order, only when the order you place is different to the one you actually received. Toppus Group shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any damaged item delivered/ or mistaken Goods delivered (even if caused by the Company's negligence).
You will not have any right to cancel a purchase for the supply of any of the following goods:
a. for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
b. for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
c. for the supply of the resins, epoxies or microcements produced in the required colour. Every pigmented product is produced upon requirement and cannot be restocked. Non-pigmented resins may be returned, subject to the Return Policy.
With respect to the return of any non-faulty Goods, only stock Goods may be returned to the Company for replacement or refund, up to 14 days from the date of delivery thereof, and at the Company’s sole discretion. Prior to returning any Goods to the Company, a Customer must complete a Goods Return Form. Goods Return Forms may be requested at info@flooringtoolsdirect.com, or fill the online form. A Goods Return Number together with details of the address to which the Goods must be returned will be provided to the Customer by return email. Buyers must obtain and attach a Goods Return Number to the Goods before returning any Goods to the Company. Without limitation, no replacement or refund will be made with respect to any Goods that are (a) returned to the Company without a properly attached Goods Return Number, or (b) received by the Company more than 14 days after the date of delivery. Goods must be returned in their original packaging (with the inner seal unbroken) and in the condition in which they were received by the Customer. The Company shall not be responsible for any damage to the Goods or any loss thereof in transit.
All returns are subject to a 20% restocking fee. The Customer must also pay the return carriage charges.
There is no restocking fee charged if the product you received is the wrong item/ size/ grit or does not correspond to the description on the website.
No returns are accepted after 28 days. We therefore strongly recommend that buyers double check their orders before submitting. Should you make an error on your purchase, we will do what we can to keep this cost to a minimum.
All purchases placed via www.flooringtoolsdirect.com or by calling the Company (Toppus Group ) are subject to the Delivery and Returns Policy as described above.
